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Quality & Mission Statements

Nor-Cal Products Quality Policy commits us to:


  • Achieve the highest levels of customer satisfaction on an ongoing basis
  • Constantly strive for continuous improvement in the Quality Management System, product quality, and on-time delivery
  • Present quality and service to staff as cornerstones of customer satisfaction and a requirement for meeting strategic goals
  • Strive to provide best-in-class products and services that surpass customer expectations, provide innovative competitive advantages and continued value

 

Nor-Cal Products Quality Statements


  • Nor-Cal Products, Inc. is dedicated to continual improvement of our manufactured and purchased goods through the implementation of a carefully planned quality management system. Quality improvements at Nor-Cal Products have been mandated and implemented with the full support of senior management.
  • It is our belief that quality is built into a product. We will eliminate defects by reducing the variables in all processes relating to manufacturing. We will strive to meet our primary goal of 100% customer acceptance by manufacturing defect-free parts with on-time delivery, competitive pricing and the best possible customer service.
  • Nor-Cal Products' use of statistical methods in manufacturing, training programs and continuous improvement of equipment are evidence of our commitment to this goal. While management takes the ultimate responsibility for Nor-Cal Products quality, service and productivity, each employee can take credit for his or her contribution to our success, and is responsible for the implementation of quality in their particular area.
  • We are all participants in the creation of a "quality ethic." Senior management fosters an atmosphere of cooperation not only throughout Nor-Cal Products, but also with customers as well as suppliers. Our purpose is to create a team dedicated to the improvement of quality by finding creative solutions to our industry's manufacturing problems.
  • Building quality into Nor-Cal Products components is our most important task.

Nor-Cal Products Mission Statements


Our Customers
  • We want to be a dependable partner to them
  • We want to supply them with both high-quality individual products as well as innovative vacuum technology solutions
  • We want to offer them added value through comprehensive, world-wide sales and service concept
Our employees and marketing partners
  • We want to use new products and supporting sales and marketing strategies to assure them competitive jobs and livelihood long term
  • We want to offer them the opportunity of participating in our decision-making processes, and help them understand our corporate objectives
  • We want to teach them entrepreneurship and contribute to their will to achieve by offering them a high level of self-direction
Our shareholders
  • We want to clearly communicate our Company’s past results to them, as well as its goals and prospects
  • We want to offer them reasonable return on their invested capital, even in difficult times
  • We want to communicate to them that an investment in Pfeiffer Vacuum shares represents an investment in a financially strong, high-tech company that has great future potential
The society in which we live
  • We want to be convincing as a responsible company that embraces sustainability
  • We want to set a good example by maintaining high environmental, ethical and safety standards
  • We want to do our part by fostering science, culture, sports, and social services